Job Details

IT Desktop Support Specialist

Dallas, TX

Employment: Contract For Hire Will Relocate? No
Degree(s): Bachelors - IT Location Requirement: On-Site
Certificate(s): None Start Date: 2013-01-07
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Customer Support

? Works directly with I.T. staff and end-users in analyzing, troubleshooting and resolving hardware and software support issues.

? Images and deploys desktops and laptops as needed for new hires, repairs, and upgrades.

? Updates and / or resolves support tickets within SLA guidelines.

? Deploy, troubleshoot and repair firm-issued PDA devices.

? Coordinate, setup, and test AV conference support needs and video conferencing between firm offices and clients.

? Will assist with some AD administration.

? Notifies Supervisor of all critical situations or potential user issues and trends; also notifies users as instructed by Manager or Manager?s procedures.

? Provides and oversees visible floor and desk side support to the users as needed.

Hardware Maintenance and Inventory

? Assists with managing the installation, repair and maintenance of all office personal computers and printers.

? Assist with developing and implementing procedures for equipment repairs, RMAs with vendors and suppliers.

? Assist with coordination of inventory distribution and allocation to lawyers and staff during hardware and software upgrades.

? Maintains inventory records for laptops, desktops, PDA?s, projectors, printers and other hardware supported by this department; checks out equipment as required.

? May coordinate equipment rentals required for trials, summer programs, etc.


? Bachelor?s Degree preferred or equivalent professional experience required.


? Minimum of 3 - 5 years IT experience in a professional environment required.

Knowledge, Skills and Abilities:

? Strong customer service skills and professional demeanor are a requirement.

? Strong working knowledge of computer and printer hardware.

? Strong working knowledge of PC imaging.

? Working knowledge of Active Directory.

? Ability to manage multiple priorities simultaneously.

? Strong organizational skills and attention to detail.

? Ability to work independently on multiple projects is required.

? Possess creative problem solving, analytical and troubleshooting skills is required.

? Strong working knowledge of Windows XP, Windows 7, MS Office suite.

? Working knowledge of Citrix Published applications.

? Excellent interpersonal and communication (oral & written) skills.

? Must be able to work individually and in a team environment.

? Must have good conceptual/technical knowledge of PC LAN systems and desktop applications.

? Some server / network administration is a plus.

? Must have willingness to learn and initiative to take on new tasks.